Blog Post
Why Settling for Poor Customer Service in ITAD is No Longer Acceptable
Introduction For decades, the IT asset disposition (ITAD) industry has been plagued by low expectations. Many organizations have come to view poor customer service as “normal” in this space—a relic of the past, when ITAD was little more than a person with a truck hauling away old equipment. Today, the IT landscape and the stakes…
Read MoreConnect 4: Bringing Together the Right Departments for ITAM Success
Connecting the Dots This past Christmas, my six-year-old son got a few “old fashioned” board games from his grandparents. Soon, the one getting most wear and tear was that classic favorite, Connect 4, the game where you have to align four checkers in a row in any direction, on a vertical board. When we first…
Read MoreWill the Force Be with Us? Our 2024 ITAM Predictions
A long time ago in a galaxy far, far away…. I was a huge Star Wars fan. I never really fell in love with science fiction in general, but when it comes to Star Wars, I was really into it. So, when I was asked to write a blog about Trends In ITAM, I somehow…
Read MoreHidden Savings
I have this recurring dream that I wouldn’t quite call a nightmare…but I’ll let you decide. The dream is that I’ve died (happily) of old age, but, somehow, I’m in the room watching my attorney read my will to my family. He opens a file, sorts through some paperwork, shifts down his glasses, and soberly…
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